ISO/IEC 20000 standard is the first standard for Information Technology service management published in 2005. It is based on and intended to supersede the earlier BS 15000 that was developed by BSI Group.

Benefits of ISO 20000!

By achieving certification to ISO 20000 IT Services Certification your organization will be able to collect numerous benefits such as:

  • Reduction in incidents.
  • Improved incident management.
  • Improving corporate credibility and image.
  • Acceptance of an integrated process to the delivery of IT Management services.
  • Reduction in response times and interruptions to IT service.
  • Improved management of cost leads to financial savings.
  • A culture of continuous improvement in IT Services.
  • Greater understanding of roles and business objectives